top of page
Your visit
We’re delighted to welcome audiences, participants and artists into the building. Find everything you need to know here to plan your visit to Guiseley Theatre
Our Address
Guiseley Theatre
The Green
Guiseley
LS20 9BT
Address
Public Transport
Public Transport
By Train
Guiseley Station is situated on the Wharfedale and Airedale line. Upon arrival, exit the station via station road and walk down the A65 to The Green/A65 junction. The Theatre will be on your left (10 min walk).
By Bus
27 & 34 First Bus service and A3 Flyer stops right outside the Theatre. 33 First Bus service stops at Guiseley Morrisons which is a short walk from the Theatre.
Traveling by car and Parking
By Car
LS20 9BT will lead you to the Theatre if using SatNav. We are situated just off the A65 aprox 9 miles from the centre of leeds.
Parking
Parking is available directly opposite Guiseley Theatre in the Leeds City Council Car Park. EV Charging stations are located in this Car Park. Additional parking can be found at Guiseley Retail Park and Westside Retail Park, both are a short walk from the Theatre. Parking restrictions will apply at each site, please make yourself aware of these restrictions before your visit.
Traveling by car and Parking
Seating
All ticketed events at Guiseley Theatre will have a seat for every ticket holder. This is a legal requirement of our lisence. Some events are sold to a seating plan where ticket holders are allocated to a specific seat OR tickets are sold on a general admission basis where seats are allocated on a first come first serve basis. This is so that we can alter the seating plan according to ticket sales to ensure that our audiences have the best experience.
Seating
Security and Cloakroom
Guiseley Theatre takes the safety of all its audiences, performers, staff and students extremely seriously. Please do not hesitate to contact a member of staff if you see anything usual or suspicious.
Unfortunately we do not have a cloakroom facility and are not permitted to look after personal belongings. Please seek guidance if you think your item will compromise any emergency exits during your visit. On this occasion our Duty Manager will assist and make a judgement. If any belongings are to be stored securely by our staff, please expect and be willing to for your item to have a security search.
Security and Cloakroom
Involuntary Noise Policy
Guiseley Theatre is your theatre and our doors are open to everyone. Our vision is to engage, empower, inspire, and enable the widest possible audience through transformational learning and theatre. We enjoy welcoming our visitors, and often welcome visitors who may make involuntary noises. We have a duty of care to understand where the noise is coming from, why the noise is being made, and if there is anything we may be able to do to assist the person making the noise. Guiseley Theatre will not ask a patron making involuntary noises to leave a performance.
We fully support the Equality Act 2010, which places a duty on providers of services, such as Guiseley Theatre, to make reasonable adjustments in order to avoid a disabled person being placed at a substantial disadvantage compared with non-disabled people when enjoying our services.
Involuntary Noise Policy
Latecomers
We always try our best to seat latecomers in both our performance spaces at appropriate points in the performance, as advised by the production company. We may have to find alternative space temporarily and you will be able to move to your seats during the interval to cause minimal disruption to other audience member and our performers.
Some shows may operate a no latecomers or non-remittance policy due to the type or genre of the performance or for safety reasons. If we are aware of this prior we will endeavour to advise all customers when booking their tickets with us.
Latecomers
Mobile phones and Photography
Guiseley Theatre has a strict no mobile phone policy. This is a condition of entry. Please ensure you turn your mobile phone off before entering the auditorium and refrain from using it during the performance.
Photography and video recording is also strictly prohibited unless invited to do so by the performers.
If you do see members of the public using a mobile phone or recording device please inform a member of our team and we will be able to assist.
Mobile Phones and Photography
Customer Feedback
Guiseley Theatre strives to provide the best possible service and welcomes all feedback from our customers.
There are several ways you can get in touch to provide feedback, including emailing info@guiseleytheatre.org, sending a message via Facebook or Twitter or by speaking to a member of our team during your visit.
We endeavour to respond as quickly as possible and are currently operating on a reduced staff team, so it may take us slightly longer to process your feedback or enquiry. We will try and get back to you within 5 working days and we thank you in advance for your patience.
Customer Feedback
Terms and Conditions
1) Tickets are issued subject to the Rules and Regulations of Guiseley Theatre. Full details are available on request.
2) Please check your tickets as mistakes cannot always be rectified.
3) The management reserves the right to refuse admission should patrons breach any Rules and Regulations of Guiseley Theatre. The management may on occasions have to conduct security searches to ensure the safety of the patrons.
4) All of these terms and conditions are governed by English Law.
5) The ticket holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.
6) Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the Theatre management to eject you from the venue.
Terms and Conditions
Refund Policy
All bookings made via the Guiseley Theatre Boxoffice, including website (guiseleytheatre.org.uk/boxoffice), ticketsource phone number (0333 666 33 66) and the ticketsource website (ticketsource.co.uk) are subject to the below conditions.
All bookings made via the Guiseley Theatre box office (guiseleytheatre.org.uk/boxoffice), ticketsource phone number (0333 666 33 66) and the ticketsource website (ticketsource.co.uk) are non refundable but may be exchanged for a gift certificate of the same
value of the tickets booked (excluding booking fee) prior to the event taking place if Guiseley Theatre deems the issuing of a gift certificate to be a fair resolution to the request made. No monetary refunds will be issued. Exchanges cannot be made after the event has taken place or has begun. Gift certificates issued will be valid for 12 months after the date of issue and can only be redeemed via the Guiseley Theatre box office (guiseleytheatre.org.uk/boxoffice), ticketsource phone number (0333 666 33 66) and the ticketsource website (ticketsource.co.uk).
If an event is canceled via the company or the venue, all tickets will automatically be refunded in full to the bank account used to make the purchase in full.
Refund Policy
Prohibited Items
Unothorised photography and recording equipment are prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink are also be prohibited.
Prohibited Items
Smoking and Vaping
Smoking and vaping is prohibited anywhere within and on the Guiseley Theatre premises.
Smoking and Vaping
Respect
Guiseley Theatre is committed to ensuring that our Theatre is a safe, inclusive and respectful place for our teams and our visitors. We will take immediate action when this is not supported by those visiting our venue. If you have any questions, queries or concerns during your visit, please ask to speak to a Duty Manager.
Respect
Access
Access is a challenge in a 156 year old building. There are 2 steps in to the building via the main entrance and 1 step via the stage door. Ramped access to the stage door is possible with prior arrangement. There is an accessible toilet on the ground floor of the building. Access to the main auditorium is limited with stairs and a chairlift. There is no lift facility to the auditorium or balcony levels. All toilet facilities at Guiseley Theatre are unisex. BSL interpretation and relaxed performances may be scheduled for specific performances, please get in touch for more information. We are aware that our building does not meet the expectations of modern day accessibility but we are working hard to address this in our redevelopment plans.
Please contact info@guiseleytheatre.org to discuss your individual access needs prior to your visit.
Access
Babies and young Children
Children and babies that are carried throughout their whole visit to Guiseley Theatre do not require a ticket. If your child is able to walk for themselves, then they will require a ticket. This is because in the event of an evacuation all ticket holders will be accounted for.
In the case of performances for young people, it may be requied for babies to book a ticket also. See individual event details for guidence.
Babies and young children
Contacting us by phone
Guiseley Theatre does not have a manned phone line. Tickets can be booked via phone by calling our ticket vendor, ticketsource on 0333 666 33 66 but this is not a direct number to Guiseley Theatre. The best way to contact Guiseley Theatre is via info@guiseleytheatre.org.
Contacting us by Phone
bottom of page